Congratulations on purchasing the Flow Shredder! We understand the worst type of device to own is a broken one. If your device breaks due to normal use during the first 90 Days after the day you purchase it, we will replace it. Your Flow Shredder is fully warranted to the original consumer purchaser from defect in materials or craftsmanship. This warranty is not transferable.

This warranty does not cover modifications, misuse, abuse, or intentional damage. This product is intended for Industrial Use. There are no warranties that extend beyond that described here. THERE IS NO (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR PARTICULAR PURPOSE; (C) WARRANTY OF TITLE; OR (D) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE. The extent of our liability under this warranty is the purchase price of the product. The warranty does not cover incidental or consequential damage.

To make a warranty claim, please send your device to HBI via commercial carrier and insured for your purchase value. You must pay the cost to return the Flow Shredder to us. We will pay the cost to send you a repaired or replaced unit. All returned Flow Grinders must be received clean and sanitized where applicable. You must include a copy of your ORIGINAL RECEIPT and this original warranty card as proof of purchase. We may not be able to warrant your device if we are unable to discern the actual purchase date or if you were the original purchaser.

Please return your Flow Shredder directly to our main repair centers:
United States Consumers can send their Flow Shredder to:
HBI International, 3401 W. Papago St., Phoenix AZ 85009

Canada Customers can send their Flow Shredder to:
HBI Canada, PO Box 95036, Vancouver BC V6P 6V4

  • Please provide the following information (Please write clearly) Purchaser’s Name & Address
  • Purchaser’s email (will not be used for solicitation)
  • Flow Shredder name/model and purchase date
  • Problem with Flow Shredder

IMPORTANT: By availing yourself of warranty coverage, in the event of any dispute arising out of a defective product or warranty you agree to seek resolution exclusively first through mediation, or if that should fail, through binding arbitration under the Consumer Arbitration Rules of the American Arbitration Association. You will not have the right to bring suit in Court. You agree to submit the exclusive jurisdiction and venue for the resolution of any disputes hereunder shall be in Maricopa County, Phoenix, Arizona. This shall be the sole and exclusive jurisdiction and venue for the purpose of adjudication of any rights and liabilities hereunder. This warranty is governed by and is to be construed according to the laws of the State of Arizona.